At Every Mortgage Matters, we believe that getting a mortgage shouldn’t be stressful, confusing, or unfair. We work hard to make sure every client feels informed, supported, and, above all, advocated for. And sometimes, that means going the extra mile. Or ten!
One of our recent clients, Alex, shared an incredible experience with Paula, one of our expert advisors, that perfectly reflects what we stand for.
“From the start, Paula was perfect. She made everything really clear, really easy to understand. It felt personal—like she genuinely cared about helping me.”
Alex was porting his mortgage but faced pressure to accept a fixed-rate mortgage that didn’t suit his needs, things got complicated. The lender was insistent, and the path forward looked frustrating and expensive. But Paula didn’t back down.
“She fought tooth and nail. Went right up the ranks of the mortgage provider when they tried to deny me the mortgage I qualified for.”
Armed with experience, knowledge, and a deep understanding of the client’s case, Paula uncovered that the lender’s rejection was based on incorrect information. It wasn’t just a mistake, it was costing the client. Thanks to her persistence, attention to detail, and refusal to accept a bad deal, Paula turned things around.
“She found out they were wrong. They were just trying to get more money out of me, basically. I couldn’t have asked for more from her.”
It’s stories like this that remind us why we do what we do. Whether you’re a first-time buyer, looking to remortgage, or navigating a complex situation, we’re here to make sure your mortgage truly works for you.
“Everyone I talk to about mortgages, I tell them: ‘You’ve got to speak to Paula at Every Mortgage Matters.’ She’s so helpful. Text, phone call, whatever—she’s always there.”
“I’d use them over and over again. I recommend them to anybody, highly.”
Looking for real mortgage advice from people who care?
Let’s chat. Whether it’s your first step or your next one, we’re ready when you are. Contact us today!
Disclaimer: Your home may be repossessed if you do not keep up repayments on your mortgage.