At Every Mortgage Matters based in Hamilton, Scotland, our team is more than just mortgage advisors, we’re passionate people who care about your journey to homeownership. To help you get to know us better, we’re sharing a behind-the-scenes look at three of our dedicated advisors: Jen, Paula, and Lisa. Here’s what drives them, how they work with clients, and a few fun surprises too!
Jen
Jen has been part of the mortgage industry for the best part of 20 years and brings a wealth of knowledge and compassion to her work. What keeps her passionate? “Genuinely helping people,” she says. “No two situations are ever the same, and I love getting to know my clients and helping them along their financial journey. It’s an honour to be chosen to help with one of the biggest purchases of their lives.”
Her approach is all about building trust: “Buying a house is not just a transaction. I want my clients to feel comfortable and fully understand every step of the process.”
Top Tip for Buyers: Today’s market is fast-moving—be organised and lean on your broker. “Having the support of someone who knows the process inside out is priceless.”
Did You Know? Jen has four dogs, is a vintage clothing collector, and a full-blown musical theatre geek!
Dream Destination: Florida! She calls it her “second home,” thanks to its beaches, climate, and of course, the magic of Walt Disney World.
Paula
With over 35 years in financial services and two decades focused on mortgages, Paula still feels the excitement every time a client gets their offer. “Mortgage Offer Day is what I call ‘Happy Dance Day.’ I get just as excited as my clients—every time!”
Paula’s philosophy is simple but powerful: “Client is King.” She prides herself on being friendly, approachable, and always going the extra mile to get the best outcome.
Top Tip for Buyers: “Lead with your head, not just your heart.” In a seller’s market, a calm, informed approach makes all the difference.
Did You Know? Paula is a crazy heavy metal fan! 🤘
Dream Destination: Japan tops her and her husband’s bucket list
Lisa
Lisa brings six years of mortgage experience and a background in property and construction. What drives her is simple: “I love working with people, and no two lives are the same. It means I’m always learning.”
She describes her approach as highly personalised: “Listening is a skill. Picking up on the small comments helps me tailor everything to the client’s needs.”
Top Tip for Buyers: Don’t feel pressured. “Things are moving quickly, but taking your time to think and talk things through can make a huge difference.”
Did You Know? Lisa rides a motorbike, definitely not something you’d guess at first glance!
Dream Destination: Lisa dreams of returning to Colombia and Brazil to soak in the vibrant cultures once more.
Why This Team Matters
At Every Mortgage Matters, our advisors aren’t just number crunchers, they’re real people who care deeply about helping you navigate one of life’s biggest decisions. Whether it’s your first home or your forever home, we’re here with heart, experience, and a whole lot of personality.